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Return Policy

Please ensure that you email within 7 days of receiving your order if you wish to return an item, and we will be happy to issue you a refund. Unfortunately, the original shipping, customs, and taxes cost scan not be refunded. In addition, you (the customer) will have to bear shipping costs related to return of the item. Please returning the item via an insured shipping service that allows the package to be tracked, in order to guarantee delivery. Once we receive the item, we will process your refund. 


Credit Card Refund policy for our Customers.

We will process the refunds as soon as we receive the returned product/ Products. In case you have paid through electronic means (Credit or even Debit card) then your funds could be paid back to your card, but depending upon individual’s standard bank prerequisites, the refund may take up to 45 days to reflect in your card statement. Under credit card payment method, amount will be refunded to the charged card only.

Please note that we are unable to process returns of Earrings and limited edition.

If you live in the UAE and wish to exchange your item in one of our stores, please do so within 7 days of receiving your order and ensure that the SALYLIMON security tag is still attached and you have your original receipt. Please visit our STORE LOCATIONS page for a complete store listing

If you have any questions or if you are unclear about anything, please don’t hesitate to chat with us online or email us to and we will get back to you as soon as possible!

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